Cinnamon FAQ
Support & Insights about Cinnamon
Below are some of the most frequently asked questions from our Cinnamon users.
Q - “Help! I lost my phone and had to get a new one, but now my MFA isn’t working.”
A - Don’t worry! The Cinnamon Support Team can reset your multi-factor authentication (MFA) so you can enroll a new device. Please contact support@cinnamon.health for assistance. See our MFA guide for more details.
Login Troubleshooting:Multi-Factor Auth
Q- “I’ve forgotten my password. Can you reset it for me?”
A - For security reasons, Cinnamon is unable to reset passwords on your behalf. Password resets must be completed by the user directly through the 'Forgot Password' option on the login page. Please check out our password reset guide for further assistance.
Login Troubleshooting:Password Reset
Q - “A program I’m looking for is missing. Can it be added to Cinnamon?”
A - Absolutely! If you notice a missing form or program, our Programs Team is here to help. Please contact us at support@cinnamon.health, and we’ll ensure the appropriate team investigates and adds it as needed.
Q - “Is there a way to update my foundation email notifications?”
A - Yes. Currently, Cinnamon manages foundation email notifications for you. Notification frequency can be changed to live updates or twice a day. If you do not wish to receive these notifications we can disable them for you. Please email support@cinnamon.health to request a change to your notification settings.